FAQ

  • DO YOU MAKE CUSTOMIZED PRODUCTS ?

    Yes, we offer customization services tailored to your specific requirements. At iScoop, we understand that unique needs call for personalized solutions. Whether you're looking for custom digital or printable products, we've got you covered.

    We invite you to reach out to us with your customization requests. Our team is dedicated to working closely with you to bring your vision to life. Your ideas and preferences are at the forefront of our design process.

    Let's Connect: To get started on your customized journey, please don't hesitate to contact us. We're here to answer your questions, discuss your needs, and set up an interview to explore the possibilities further.

  • HOW DO YOU STAY IN CONTACT WITH YOUR CUSTOMERS ?

    Our ultimate goal is to foster strong and enduring relationships with our valued customers. Your satisfaction remains our top priority, and we earnestly desire to be your preferred choice for all your future needs. You can trust that we will go above and beyond to ensure that each and every one of our clients is content and pleased with their purchase.

    To facilitate a seamless process, please ensure that all the information provided during checkout is accurate. This will enable us to provide you with efficient follow-up and assistance, especially in the rare case of an issue.

  • CAN I MAKE THE PAYMENT WITH CONFIDENCE?

    • Shop Securely with Peace of Mind: At iScoop, we prioritize the security of your payment and personal information. We want you to shop with absolute confidence, knowing that your data is safeguarded at every step of the way.
    • Encrypted and Protected: Rest assured that when you make a purchase through our online website, your sensitive details are encrypted using state-of-the-art security measures. This encryption ensures that your information remains confidential and secure throughout the entire transaction process.
    • Trustworthy Payment Partner: We've partnered with Stripe, a globally recognized leader in online payment processing. Stripe provides a secure checkout experience that adheres to the highest industry standards. Your payment is handled with care and diligence, allowing you to complete your purchase with complete peace of mind.
    • Around-the-Clock Support: Our commitment to your satisfaction extends beyond the transaction. Should you ever have questions, concerns, or need assistance, our dedicated customer service team is available 24/7. You can reach us via email or phone, and we'll be more than happy to provide the support you need.

    Thank you for choosing iScoop for your shopping needs. Your security and satisfaction are our top priorities, and we're here to ensure your experience is nothing short of exceptional.

  • CAN I GET A REFUND OR A REPLACEMENT?

    At iScoop, we value your satisfaction and strive to provide you with the best products quality.

    It's important to note that since our offerings are exclusively digital and delivered instantly, we are unable to process refunds once the digital product has been received or downloaded. Once you've acquired and downloaded your digital item, it cannot be returned or refunded as there's no feasible way to retrieve it.

    Nevertheless, our unwavering commitment is to ensure that you have a positive and fulfilling experience with us. In the unlikely event that you encounter any issues with your order, such as receiving a damaged or faulty item, we kindly ask that you reach out to us within 48 hours of receiving your order. Rest assured, we will gladly replace the item at no additional cost to you.

    We want you to return to iScoop for your future needs. Rest assured, we'll do our utmost to ensure that each client is happy and satisfied with their purchase.

  • CAN I CANCEL MY ORDER?

    Because you receive your order purchases instantly after checkout is confirmed, it is not possible to cancel your order.

    However, if you encounter any issue, please contact support as soon as possible. Both email address and phone are available on the Website.